REFUND POLICY
When will I receive my refund?

After your return request is approved, the product is usually picked up within 2 business days. After the 
item is received and verified at our warehouse, refunds are processed. It may take 5–7 working days to 
reflect in your account, depending on your original mode of payment.
Please note: Returns may not be accepted if the product packaging is torn, damaged, or in an 
unsuitable condition at the time of pickup.

What is the refund timeframe?
Post return is raised, it takes 2 business days for product pickup. Post pickup, 24 hours to initiate the 
refund, and then 5-7 business days for the amount to reflect in the vedang customer's wallet account. Returns that happen without Quality Check will have a longer refund window of 8-10 business days post pickup is done. This is for us to ensure correct/eligible items are returned and received by us.

Can I change the mode of payment for my refund?
Refunds are processed through voucher to Vedang Customer wallet.

What is the method of refund for Cash on Delivery (COD)?
For Cash on Delivery orders, refunds are processed via voucher to Vedang Customer wallet.

What is the refund policy in case the order is lost or undelivered?

If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

Will shipping or COD charges be refunded if I return my order?

Any shipping or Cash on Delivery (COD) charges paid at the time of purchase will not be refunded.

Can I cancel my order?

To request a cancellation, please email us at vedangsupport@gmail.com within 6 hours of placing your 
order during our working hours (Monday–Saturday, 10 AM–6 PM). As orders are processed quickly, 
cancellation requests are subject to order status. Approved cancellations will be refunded to the original payment method. 
Please note: That only the product price is refunded. Shipping and handling charges are not included.

Return Policy

HOW DO I INITIATE A RETURN? 
To initiate a return, go to My Orders in My Account section. Or use the Raise Return option on the 
website by entering your order number and registered email ID.

WITHIN HOW MANY DAYS CAN I RETURN A PRODUCT? 

Vedang offers easy and hassle-free return policy. You may initiate a return within 7 days of receiving 
your order.

WHAT ARE THE ELIGIBILITY CRITERIA FOR RETURNS? 

To qualify for a return: 1. All tags must be intact and attached.
2. The product should be returned in its original packaging.
3. The item must be unused, unwashed, and in undamaged condition.

HOW WILL MY RETURN BE PICKED UP? 

Once your return request is approved, our courier partner will pick up the product from your doorstep. 
You will receive an SMS notification on the day of pickup with the necessary details.

CAN I RETURN PRODUCTS PURCHASED FROM OTHER WEBSITES OR 
STORES? 
We process returns only for orders placed on the official Vedang website. If your purchase was made 
through another online marketplace or retail store, we request you to reach out to them directly for 
support.

WHAT IF I HAND OVER THE WRONG PRODUCT DURING PICKUP? 

Please ensure that the correct product is handed over to the courier partner at the time of pickup. We 
will not be responsible for items incorrectly handed over.

HOW WILL I KNOW IF MY RETURN HAS BEEN RECEIVED AND APPROVED? 

You will receive a confirmation email once your returned shipment reaches our warehouse and 
successfully passes the quality check.  If it does not pass the quality check, we will ship it back to you.

CAN I EXCHANGE A PRODUCT? 

Yes, exchanges are available only on Vedang products. These items can be exchanged for the same 
or a different size, depending on availability. 

WHAT SHOULD I DO IF I RECEIVE A WRONG OR MISSING ITEM? 

If you receive a wrong product or notice any items missing from your order, please raise a complaint 
within 24 working hours of delivery. Also, share an unboxing video showing the sealed package being 
opened. This helps us verify and resolve your concern quickly. Claims without video proof may not be 
accepted.

WILL I BE CHARGED FOR RETURNING THE WRONG OR DAMAGED 
PRODUCT? 

No, returns are completely free if you receive an incorrect item, wrong size, or a damaged product. 
We’ll arrange a pickup without any extra cost to you.

WHAT HAPPENS IF THE PICKUP ATTEMPT FAILS?

 
Our courier partner will make up to three pickup attempts. If the product is not handed over during the 
third attempt, the pickup request will be marked as failed. For further assistance, please contact our 
Customer Care team at 7980956600.

WHAT IF REVERSE PICKUP IS NOT AVAILABLE IN MY AREA? 

If your pin code is not serviceable for reverse pickup, you will need to self-ship the product to us. 
Courier charges up to ₹100 will be reimbursed once the product is received and verified.